WHAT IF I DON’T KNOW MY DOSHA?
Please take our Dosha and Skincare test conveniently located on the home page of our shopping site at Pratimaskincare.com for your dosha analysis and product recommendations.
If you feel you have additional questions, please email us at: customercare@pratimaskincare.com.
CAN I SPEAK WITH SOMEONE REGARDING PRODUCT RECOMMENDATIONS?
Yes. After you have taken our Dosha and Skincare test, if you still have questions, you can email customer care for personalized recommendations at: customercare@pratimaskincare.com. We will be happy to guide you towards the products that are most suitable for your skin type and skin concerns.
HOW CAN I PURCHASE A GIFT CERTIFICATE FOR MORE THAN $200?
Since Gift Certificates must be used in their entire amount when redeemed, we recommend purchasing multiple certificates for gifts greater than $200. You can also customize a specific amount on your Gift Certificate, please emails us at: orders@pratimaskincare.com.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
After placing your order you will see a web confirmation screen and also an email confirmation will be sent to you.
HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED?
Once you Log In, you will immediately see your ‘My Account’ page, which will list your recent order activity as well as your account information.
If you are already logged in, click on ‘My Account’, located on the top right frame.
DO YOU ACCEPT INTERNATIONAL ORDERS?
At this time Pratimaskincare.com cannot accept international orders.
CAN PRATIMASKINCARE.COM SHIP TO P.O. BOXES?
Pratimaskincare.com ships via UPS, which cannot deliver to PO Boxes.
IS IT SAFE TO ORDER ONLINE?
Ordering from Pratimaskincare.com is safe and secure. Once you begin the checkout process, you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via secure server.
WHAT IS YOUR RETURN POLICY?
See Returns and Exchanges on the sidebar menu.
WHAT IF THE ITEMS I RECEIVE ARE DAMAGED IN SHIPPING?
See Returns and Exchanges on the sidebar menu.
CAN I REQUEST SAMPLES?
See Customer Service on the sidebar menu.
WHO CAN I CONTACT WITH PRESS INQUIRIES?
Feel free to contact us at press@pratimaskincare.com.
WHAT IS THE DIFFERENCE BETWEEN BINDI AND PRATIMA PRODUCTS?
The PRATIMA line is Dr. Raichur's most current & specialized organic ayurvedic skincare line. Bindi was one of Dr. Pratima Raichur's first ayurvedic skincare lines, developed over 30 years ago. However, many of Bindi's current products are NOT manufactured by Dr. Raichur such as: Bindi body lotions, Bindi shampoos, Bindi sunscreen and Bindi moisture creams Vata, Pitta, Kapha.
