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Guest Policies

Etiquette

The Spa is a serene retreat for your body, mind and spirit. We respectfully request that all guests keep noise to a minimum and turn off your cell phones.

Reservations

Advanced reservations are recommended. A credit card number is required to hold your reservation.

Check In

Please check in at least 15 minutes prior to your scheduled appointment to allow time to prepare and complete our guest intake form.

Late Arrivals

If you are late, we can offer you the time remaining on your treatment or reschedule you with a 100% charge for the missed appointment.

Special Conditions

If you have any allergies, high blood pressure, heart conditions, other medical conditions, or are pregnant, we advise you to consult your doctor before signing up for any spa services. Please make your spa therapist aware of any and all medical conditions.

Cancellation Policy for Spa Treatments Policy

We require 24 hours notice to cancel or reschedule an appointment. Less than 24 hours notice will result in a 100% charge of your scheduled appointment.

Cancellation Policy for Clinical Ayurvedic Consultations with Dr.Raichur

We require 48 hours notice to cancel or reschedule an appointment with Dr. Raichur. Less than 48 hours notice will result in a 100% charge of your scheduled appointment.

Spa Gift Certificates

Gift Certificates may be purchased in person at PRATIMA Spa or online here.

Payment

We accept cash, Visa, Mastercard, Discover and American Express.

Gratuity

Gratuity is not included in your service. If you wish to show appreciation to your therapist, gratuity envelopes are available at the reception desk. Gratuities can be left in cash or credit card during checkout.

Pregnancy

We have specially designed treatments to pamper expectant mothers after their first trimester. Please allow our Spa team to help guide you in selecting which treaments are most suitable for you during this special time.

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