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The Wait is Over - Welcome Back, Cucumber Aqua Gel! Discover our reformulated formula Now!

Customer Care

Order Assistance

Order Processing & Tracking

We ship from New York City within 1-4 business days of your order confirmation. Please allow an additional 2-5 business days for your order to arrive. We are closed on weekends and holidays. You will receive a tracking number in your order confirmation email after placing your order. 

Product Returns

If your product isn’t the right fit for you, we accept returns for a full refund if within 14 days of original purchase and if you have used less than 1/3 of the product.

There is no refund for shipping costs, no exchanges, and we cannot accept any used or unused skincare products after 14 days.

To submit a return request, please complete our Returns Submission Form.

Damaged or Missing Products

If a product is missing from your order or damaged during transit, please email or call us immediately:


PHONE: 855-PRATIMA (772-8462) 

For damaged products, we advise keeping the box and contents for any possible shipping carrier inspection. Failure to keep all contents of the package may invalidate a refund or replacement.

Any lost or damaged package claims may only be submitted directly to Pratima Skincare. 

Lost or Missing Packages

If the tracking information for your package shows a delivery confirmation, but you are unable to locate it, please reach out to us immediately:


PHONE: 855-PRATIMA (772-8462) 

A member of our team will be happy to assist you. Any order reported lost or missing 15 days after delivery receipt will not be eligible for a replacement, refund, or resolution.

Any lost or damaged package claims may only be submitted directly to Pratima Skincare. 


FREE SHIPPING is offered on all orders over $100, not including sales tax. Free shipping offers are not valid on Alaska, Hawaii, Puerto Rico or Canada orders.

OVERNIGHT AND SECOND-DAY SHIPPING is available. These expedited orders must be placed before 12 pm Eastern Standard Time (EST) to be processed on the same business day. Business Days are Monday - Friday, excluding federal holidays within the United States.

SHIPPING CHARGES are generated by the carrier and are based on package weight and delivery location. 

We're happy to say we are in the process of implementing international shipping and will notify you once this service is available.

Payment Methods

We gladly accept all major credit cards and debit cards. For security reasons, your billing name and address must match that of the credit card used for payment.

Third-party payment methods, including PayPal and Shop Pay, are also accepted.

Sales Tax

PRATIMA Skincare is required by law to collect sales tax on orders shipped to New York State.

PRATIMA Wellness

Ayurvedic Consultations

Ayurvedic Consultations with Dr. Pratima Raichur offer confidential, one-on-one guidance to support optimal health and wellness goals. Appointments can be made online through our secure booking portal.

Ayurvedic Consultation appointments are only available via Zoom video and phone.

Manage Your Appointment

Choosing an Ayurvedic Consultation

Dr. Pratima Raichur offers a range of Ayurvedic Consultation services to target various areas of holistic health and wellness. Should you need assistance choosing the best consultation for your needs, please contact us via the form below or email us at:

How to Book an Ayurvedic Consultation

To book a new Ayurvedic Consultation, visit our online booking page where you can select the date and time of your preference and complete your reservation payment.

Cancel or Amend an Existing Ayurvedic Consultation

To make changes or cancellations to your appointment, please click on the link included in your booking confirmation email, or contact us directly on the contact form below.

Still have questions?

Contact Us

Our team is here to assist you. If you have any questions, comments, or concerns, please fill out the form below and a member of our team will get back to you as soon as possible.


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