Each online order includes a tracking number for the shipping provider used to deliver your package, including a status update on each step of transit. You can find your tracking number on the order confirmation email you received after placing your order.

If your product isn’t the right fit for you, we accept returns for a full refund if within 14 days of original purchase and if you have used less than 1/3 of the product.

There is no refund for shipping costs, no exchanges, and we cannot accept any used or unused skincare products after 14 days.

To submit a refund request, please complete our returns submission form.

If a product is missing from your order or damaged during transit, please call or email us immediately:

EMAIL: customercare@pratimaskincare.com 

PHONE: 855-PRATIMA (772-8462) 

For damaged products, please DO NOT discard the box, nor any contents for possible USPS inspection. Failure to keep all contents of the package may invalidate a refund or replacement.

If the tracking informtion for your package shows a USPS delivery confirmation but you are unable to locate it, please reach out to us immediately:

EMAIL: customercare@pratimaskincare.com 

PHONE: 855-PRATIMA (772-8462) 

A member of our team will be happy to assist you. Any order reported lost or missing 15 days after delivery receipt will not be eligible for a replacement, refund or resolution.

Knowing your Dosha can help you choose balancing skincare rituals that support your unique needs. Take our Dosha Quiz to receive your personalized recommendations.

FREE GROUND SHIPPING is offered on all orders over $100, not including sales tax. Free shipping offers are not valid on Alaska, Hawaii or Puerto Rico orders.

STANDARD GROUND SHIPPING takes approximately 5–7 business days.*

OVERNIGHT AND SECOND DAY SHIPPING is available for an additional charge. These are considered Priority Orders and must be placed before 1pm Eastern Standard Time (EST) to be processed on the same business day.*

SHIPPING CHARGES  are based on package weight and delivery location. We cannot deliver shipments to P.O. Boxes or military installations.

* Business Days: Monday - Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

We apologize, but currently we are unable to process and ship orders outside of the United States.

We gladly accept all major debit cards and credit cards, including Visa, Mastercard and American Express. For security reasons, your billing name and address must match that of the credit card used for payment. We cannot process any credit card with a billing address outside of the United States.

Third-party payment methods, including PayPal and Shop Pay, are also accepted.

PRATIMA Skincare cannot accept any credit gift cards. All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

PRATIMA Skincare is required by law to collect sales tax on orders shipped to New York state.

Dr. Pratima Raichur offers a range of Ayurvedic Consultation services to target various areas of holistic health and wellness. Should you need assistance choosing the best consultation for your needs, please contact us via the form below or email us at:

info@pratimawellness.com

To book a new Ayurvedic Consultation, visit our online booking page where you can select the date and time of your preference and complete your reservation payment.

To make changes or cancellations to your appointment, please click on the link included in your booking confirmation email, or contact us directly on the contact form below.