Our team is dedicated to supporting your skincare and wellness goals. If you have a question regarding your products, please get in touch and a member of our team will reach out to you.

If you are not completely satisfied with your order, we gladly accept returns for a full refund if within14 days of order delivery date, provided you have used less than 1/3 of the product.

Refunds do not include shipping costs. We do not offer exchanges, and we cannot accept returns for any used or unused skincare products after 14 days.

Please note that returns are subject to approval.

Products returned without authorization may be disqualified for a refund.

Approved refunds will be issued back to the original payment method.

PRATIMA Skincare reserves the right to decline a returns request, subject to our terms and conditions, should we identify any actions that violate our policies.

If a product is missing from your order or damaged during transit, please call or email us immediately:

Email: customercare@pratimaskincare.com

Phone: 855-PRATIMA (772-8462)

For damaged products, please DO NOT discard the box, nor any contents for possible shipping carrier inspection. Failure to keep all contents of the package may invalidate a refund or replacement.

Any lost or damaged package claims may only be submitted directly to Pratima Skincare.